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Absa Zambia named best retail bank

By BUUMBA CHIMBULU

ABSA Bank Zambia PLC has been named the 2020 Best Retail Bank in Zambia by the International Business Magazine.

The International Business Magazine awards are established to showcase the best-in- class achievements of budding industrial talent, global leaders and corporates across varied industries related to the international business and finance arena.

This award comes on the back of Absa Bank Zambia introducing new services such as the Vertical Debit and Credit Cards, the NovoFX App that allows customers to make multiple currency payments as well as the Absa Bot, a virtual assistant available 24/7 via WhatsApp and on the website.

Absa Bank Zambia Managing Director, Mizinga Melu, said the award demonstrated the commitment by her institution to offer customers superior banking and innovative solutions.

Ms Melu said Absa was striving to find new and innovative ways to adapt retail banking offering in the midst of the current global pandemic.

Absa Bank Zambia Retail Banking Director, Harton Maliki, said the strategic focus had been on developing and providing innovative solutions that were in line with global banking trends and offer customers’ convenient banking.

Mr Maliki said the retail business had continued to evolve and that the Bank was constantly identifying new convenient ways to meet customers’ changing banking needs.

“Through strategic partnerships with MNOs
to provide services to the unbanked through the mobile money capability as well as providing financial support to customers during this challenging through our Covid-19 relief repayment programme makes us well positioned to be the Retail bank of choice in the market,” he said.

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