By BUUMBA CHIMBULU
INTRODUCTION of Zamtel Customer Service Centers across the country has led to the creation of over 500 jobs, as the telecommunication company opens a new outlet in Kasama.
The Service Centers provides a wide range of services including Sim purchases, registration and replacement, airtime purchases, mobile money withdraws and deposits, according to the Zamtel acting Chief Executive Officer, Keith Banda.
Mr Banda indicated that these centers are a one- stop facility for all Zamtel products and services.
He said Zamtel had so far rolled out over 80 mini-shops dotted across the country.
Mr Banda indicated that the opening of the Kasama Customer Service Center brings the total number to 43, excluding the mini-shops.
“As part of our retail expansion drive, we have adopted a unique franchise model through which we are assisting enterprising Zambians to seize opportunities being created in the telecoms value chain.
“To this date, over 300 direct jobs have been created as more Zambians are taking up the opportunity to partner with Zamtel to run service centers. These new centers have now created in excess of 500 jobs,” he said at the launch of the new Zamtel Service Center in Kasama.
Mr Banda indicated that the customer should look out for more value based customer service.
“We will continue broadening our footprint especially in hard to reach areas by commissioning new network towers.
“We are confident that the project to install 1009 new communication towers will be completed this year,” he said.
Speaking at the same event, Northern Province Permanent Secretary, Bernard Mpundu, commended Zamtel for their efforts in providing affordable and quality services to its customers.
“We can confidently say that Zamtel has now positioned itself quite well on the market and is one of those indigenous brands that makes us proud to be Zambian.
“It is gratifying to see that Zamtel is competing in a highly competitive market but has proven its capabilities for many years and the only thing we can do as Zambians is to support our own brand for it to grow even stronger,” Mr Mpundu said.
He urged the Kasama resident to take advantage of the Zamtel Customer Service Center to acquire various products and services being offered.
Mr Mpundu said the Government was keen on deepening the digital and knowledge economy in line with the 2021-2026 manifesto.