NATSAVE, Airtel Money sign overdraft service

By GRACE CHAILE

IN a transformative collaboration, the National Savings Bank (NATSAVE) and Airtel Mobile Commerce Ltd (Airtel Money) have introduced the FIKILIZA overdraft service, enabling Airtel money users to complete transactions even when their wallets lack funds.
The launch event at the Intercontinental Hotel in Lusaka underscored Government’s dedication to digital innovation and financial inclusion.
Minister of Commerce, Trade, and Industry, Chipoka Mulenga, spoke on behalf of the government, expressing pride in the partnership.
“Our ministry is excited to support innovations that make daily life easier, align with the 8th National Development Plan, and promote entrepreneurship in Zambia,” said Mr Mulenga.
He emphasised that such collaborations play a crucial role in creating a supportive environment for local businesses.
Airtel Networks Zambia Plc Managing Director, Hussam Baday, described the partnership as a strategic move for both organisations. 
“Collaborations like this benefit communities by broadening the accessibility of our services,” he said, highlighting FIKILIZA as a symbol of synergy between technology and financial services.
NATSAVE’s acting Chief Executive Officer, Fatma Abad, expressed enthusiasm for the bank’s involvement in broadening financial access.
“This partnership demonstrates our commitment to accessible, customer-centred banking. FIKILIZA brings banking closer to people by using technology to address financial gaps,” Abad stated.
Andrew Chuma, Country Director for Airtel Mobile Commerce, highlighted FIKILIZA as the first overdraft service available to more than seven million Airtel money users in Zambia. 

He noted that FIKILIZA allows customers to handle urgent expenses or complete transactions even when their wallet balance is low, in line with Airtel’s commitment to supporting customers in times of need.
Rajat Dayal, CEO of YABX, the company behind the technology, pointed out Africa’s leading role in innovation. 
He explained that FIKILIZA brings a “Buy Now, Pay Later” concept to everyday consumers, enhancing credit scoring and loan disbursement processes to benefit both customers and local businesses.