FNB, NAPSA agree to boost employees’ financial well-being

By BUUMBA CHIMBULU

FIRST National Bank (FNB) Zambia has signed a Memorandum of Understanding (MoU) with the National Pension Scheme Authority (NAPSA) in a move designed to enhance the financial well-being of NAPSA employees through accessible, responsible and digitally supported banking solutions.
The agreement would give NAPSA employees access to a wide range of integrated financial products, including salary-backed personal loans, home loans, vehicle finance, equity release and refinancing options.
The products have been tailored to ensure long-term affordability while maintaining competitive terms, flexibility and strong risk controls.
FNB Zambia head of retail Mwamba Musambo said the partnership reflects the bank’s focus on service that puts people first.

“Today is not simply about signing an MoU; it is about ensuring that the everyday financial decisions NAPSA employees make are supported by solutions that are relevant, responsible, and accessible.
Our purpose is to serve customers where they are, with products designed to meet real needs and support the moments that matter,” Ms Musambo said.
Through the partnership, NAPSA staff would benefit from faster loan processing, preferential terms, a dedicated FNB relationship team, and ongoing financial education to promote informed financial choices.
Ms Musambo said the bank has restructured its internal processes to deliver improved efficiency while upholding responsible lending standards.
She noted that the collaboration is anchored on FNB’s advanced digital ecosystem, enabling seamless loan applications, secure automated salary deductions and transparent tracking.
She added that the MoU upholds strong governance principles, detailed credit assessments, debt-servicing controls and strict compliance with Anti-Money Laundering regulations.
“This is not just a lending partnership – it is a responsible value-creation framework,” she said.
Ms Musambo thanked NAPSA leadership for their trust and reaffirmed FNB’s commitment to providing exceptional service and financial guidance.
“When employees thrive, institutions thrive. We look forward to a strong, collaborative future focused on empowering NAPSA staff and delivering meaningful financial growth,” she said.